Privacy Policy

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Effective Date: August 13, 2026

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Komoto Pharmacy, Inc. (“Komoto Pharmacy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through komotopharmacy.com (the “Website”).

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This Privacy Policy explains what information may be collected through the Website, how we use and disclose that information, the technologies used on the Website, the choices available to you, and how you may contact us regarding our privacy practices.

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1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through komotopharmacy.com.

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Komoto Pharmacy provides pharmacy, healthcare, and medical equipment services. Information collected in connection with prescription services, patient care, insurance billing, pharmacy records, or other healthcare services may constitute protected health information (“PHI”) and is governed by applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), and by our applicable Notice of Privacy Practices.

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This Website Privacy Policy does not replace our HIPAA Notice of Privacy Practices or govern the use and disclosure of PHI maintained as part of your pharmacy or healthcare record.

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The Website contact form is intended for general inquiries only.

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Please do not submit medical information, prescription information, refill requests, insurance information, Social Security numbers, credit card numbers, or other sensitive health or financial information through the Website contact form.

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For questions involving prescriptions, medications, refills, or other patient-specific matters, please contact the appropriate pharmacy directly or use an approved pharmacy service.

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2. Information We Collect Through the Website

Information You Provide

When you contact us through the Website, we may collect information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Preferred pharmacy location

• Information contained in your message

• Other information you choose to provide

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Please do not include sensitive medical, prescription, financial, or other confidential information in your Website message.

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Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically by us or by service providers that support the Website.

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Depending on your device, browser, Website activity, privacy settings, and consent choices, this information may include:

• Internet Protocol (IP) address

• Browser type

• Device information

• Operating system

• Referring website or page

• Pages viewed

• Interactions with Website features

• Date and time of Website access

• General technical and usage information

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We may use this information to operate, secure, maintain, troubleshoot, and improve the Website.

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3. Cookies and Similar Technologies

The Website uses cookies and similar technologies to provide Website functionality, protect the Website from misuse, and enable certain third-party features.

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We use Usercentrics for Wix as our Website consent-management platform.

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When you visit the Website, you may be presented with choices regarding non-essential technologies. You may accept or reject non-essential technologies and may change your preferences later through the privacy-settings control displayed on the Website.

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Essential Technologies

Certain technologies are necessary for the Website to function properly or to provide security and privacy functionality.

These may include technologies used for:

• Website content management

• Website security

• Fraud and spam prevention

• Navigation and core Website functionality

• Privacy and consent management

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Essential technologies may operate without a separate consent choice where permitted by applicable law.

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Non-Essential Technologies

Certain third-party Website features may be categorized as non-essential.

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Where applicable, these features are subject to the privacy choices presented through our consent-management platform and are intended to remain blocked until the applicable consent has been provided.

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You may reject non-essential technologies without preventing access to the Website's core functionality, although certain optional features may not be available.

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4. Google Maps

The Website may contain embedded Google Maps functionality to help visitors locate our pharmacy locations.

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Our consent-management system identifies Google Maps as a non-essential component. The Google Maps component may therefore remain blocked until the visitor provides the applicable consent.

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If you choose to enable or interact with Google Maps, information associated with your use of the map may be transmitted directly to Google in connection with providing the Google Maps service.

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That information may include technical information associated with your device, browser, IP address, and interaction with Google Maps.

Your interaction with Google Maps is also subject to Google's applicable terms and privacy practices.

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5. Google reCAPTCHA

The Website uses Google reCAPTCHA or related Google security technology to help protect Website forms and other features from spam, bots, fraud, and other abusive activity.

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In connection with providing this security service, reCAPTCHA may process technical information relating to your device, application, or Website interaction as necessary to evaluate whether Website activity appears legitimate or automated.

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We use this technology for security and fraud-prevention purposes, not for targeted advertising.

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6. Website Contact Forms

Information submitted through our Website contact form is used primarily to:

• Respond to your inquiry

• Direct your inquiry to the appropriate pharmacy location or staff member

• Provide general information about our products or services

• Maintain appropriate records of communications

• Protect against fraudulent or abusive Website activity

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The Website contact form is not intended to transmit prescriptions, refill requests, medical advice requests, or other sensitive patient information.

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If you inadvertently provide sensitive health information through the Website, our handling of that information may also be subject to applicable healthcare privacy requirements.

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7. Prescription Refills, Pharmacy Apps, and External Services

The Website may contain links to third-party services that allow patients to request prescription refills, access pharmacy applications, leave reviews, use social media, or otherwise interact with services outside of komotopharmacy.com.

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For example, a prescription-refill or pharmacy-app link may take you to a service operated by a third-party pharmacy technology provider.

Information you provide directly through those services is not collected through the public Komoto Pharmacy Website itself and may be subject to:

• The third party's privacy policy and terms

• Our applicable pharmacy privacy practices

• HIPAA and other healthcare privacy requirements, where applicable

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We encourage you to review the privacy information presented by any third-party service before submitting information through it.

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8. How We Use Information

We may use information collected through the Website to:

• Respond to questions and requests

• Provide general information regarding Komoto Pharmacy and our services

• Direct inquiries to the appropriate location or department

• Operate and maintain the Website

• Protect the Website against spam, fraud, abuse, and security threats

• Troubleshoot technical issues

• Understand general Website usage

• Improve Website functionality and visitor experience

• Comply with applicable laws and legal obligations

• Protect our rights, property, patients, customers, employees, or others

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Information submitted through the general Website contact form is not intended to be used to provide medical advice, diagnose medical conditions, or handle emergencies.

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9. How We Disclose Information

We may disclose information collected through the Website to service providers that perform functions on our behalf, including providers that assist with:

• Website hosting and operation

• Website development and maintenance

• Information technology and security

• Spam and fraud prevention

• Communications

• Privacy and consent management

• Embedded Website functionality

• General business support services

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These providers may process information as reasonably necessary to provide services to us, subject to applicable contractual and legal requirements.

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We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process

• Respond to lawful requests from governmental authorities

• Protect the rights, property, safety, or security of Komoto Pharmacy or others

• Detect, investigate, prevent, or address fraud, security incidents, or unlawful activity

• Facilitate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law

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Nothing in this section alters or expands the circumstances under which Komoto Pharmacy may use or disclose PHI. PHI remains subject to applicable healthcare privacy laws and our Notice of Privacy Practices.

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10. Sale, Sharing, and Advertising

Komoto Pharmacy does not sell personal information collected through the Website for monetary consideration.

Certain third-party Website services may process technical or online activity information as described in this Privacy Policy.

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Where a disclosure constitutes a “sale” or “sharing” of personal information under an applicable privacy law, we will provide the notices, rights, and opt-out mechanisms required by that law.

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You may also use the Website's privacy-settings control to manage non-essential technologies.

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11. Your Privacy Choices

You may manage Website privacy choices by:

• Selecting your preferences when the Website privacy banner appears

• Rejecting non-essential Website technologies

• Using the privacy-settings icon on the Website to review or modify your choices

• Configuring privacy settings offered by your browser or device

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Where applicable law requires us to recognize a qualifying browser-based privacy preference signal, we will process such signals as required by law.

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Changing your privacy preferences may prevent optional Website functionality, such as an embedded map, from loading.

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12. California Privacy Rights

California residents may have certain rights regarding their personal information under California privacy law.

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Depending on the law applicable to Komoto Pharmacy and the information involved, those rights may include the right to:

• Know the categories or specific pieces of personal information collected about you

• Know the purposes for which personal information is collected or used

• Know the categories of third parties to whom personal information is disclosed

• Request access to personal information

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to applicable exceptions

• Opt out of the sale or sharing of personal information, where applicable

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Not receive discriminatory treatment for exercising applicable privacy rights

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Certain personal information maintained by pharmacies and healthcare providers may be exempt from some consumer privacy-law requirements because it is governed by HIPAA or other healthcare privacy laws.

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To make a privacy-related request concerning information collected through the Website, please contact us using the information below.

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We may need to verify your identity before completing certain requests. We will respond to valid requests as required by applicable law.

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13. Data Retention

We retain information collected through the Website only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to inquiries

• Maintain business and communication records

• Operate and secure the Website

• Comply with applicable legal or regulatory requirements

• Resolve disputes

• Protect our legal rights

• Support legitimate business needs

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Retention requirements applicable to pharmacy records or PHI are governed separately by applicable healthcare laws, regulations, and record-retention requirements.

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14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

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For this reason, you should not transmit sensitive health, prescription, financial, or other confidential information through the general Website contact form.

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15. Children's Privacy

The Website is intended for a general audience and is not directed to children under the age of 13.

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We do not knowingly collect personal information from children under 13 through the general Website contact form without appropriate authorization.

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This section does not restrict our ability to provide pharmacy or healthcare services to children or their parents or legal guardians in accordance with applicable healthcare and privacy laws.

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16. Third-Party Websites and Services

The Website may contain links to third-party websites and services, including pharmacy technology services, Google services, social media platforms, and other external resources.

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We do not control the privacy practices of independently operated third-party websites or services.

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We encourage you to review the privacy policies and terms applicable to those services before providing information to them.

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17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our Website

• Technologies used on the Website

• Our privacy practices

• Our services

• Applicable legal or regulatory requirements

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When we update this Privacy Policy, we will revise the Effective Date at the top of the policy.

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If a change is material, we may provide additional notice where appropriate or required by law.

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Use of the Website alone does not constitute consent to optional Website tracking technologies where consent or another privacy choice is required.

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18. Contact Us

If you have questions regarding this Privacy Policy or privacy practices associated with the Website, please contact the appropriate pharmacy:

 

Komoto Pharmacy
1017 Ellington Street
Delano, CA 93215
Phone: 661-725-9489

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Komoto Medical Pharmacy
2110 Truxtun Ave., Suite 100
Bakersfield, CA 93301
Phone: 661-327-7524

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You may also contact us through the general contact page on komotopharmacy.com, but please do not submit medical, prescription, insurance, financial, or other sensitive information through the general Website contact form.